DSA Cancellation Policy

I recognize that there will be occasions when, once a training session has been booked and agreed, the session will need to be cancelled or rearranged.

This might be due to

  • Illness
  • Unforeseen personal circumstances or emergency
  • Pressure of studies or imminent deadlines

Principles of Top Class Computers (UK) Ltd cancellation policy

  • I will always text or email you 2-3 days prior to a booked session to double check that this is still convenient for you
  • Should you need to rearrange any sessions, please try to give as much notice as you can
  • For sessions cancelled with less than 24 hours’ notice, the cost of the first hour of the session may be met from your student DSA allowance
    • My personal preference is not to have to do this if I can personally avoid it

What to do if you need to cancel or rearrange a session

What happens next?

  • I will attempt to respond to your text within three hours
  • We can then arrange another session when convenient for you

 

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